Package Choices

 
* Volume and contract period discounts may apply

 

Quoted costs exclude initial setup charges and VAT

 

  • Multiple queues
  • Skills-based routing
  • Agent support tools
  • CallGuide scripting
  • Contact blending
  • Queue announcements – our voice or yours
  • Configurable opening hours
  • Bank holiday options
  • Remote emergency setting
  • After call surveys
  • Call recording & retrieval
  • Comprehensive reporting suite
  • Self-service adds, moves and changes
  • On-line help
  • Comprehensive, hand-holding support
  • Multiple campaigns
  • Dialling mode by campaign
  • Predictive dialler
  • Progressive dialler
  • Preview dialler
  • Dialling filters
  • Callback management
  • Agent support tools
  • CallGuide scripting
  • Contact blending
  • Call recording & retrieval
  • Comprehensive reporting suite
  • Self-service adds, moves and changes
  • On-line help
  • Comprehensive, hand-holding support
  • Unlimited queues
  • Unlimited campaigns
  • Desktop CTI to your systems
  • Dedicated servers
  • Bespoke reporting